Advanced Configs — no longer "Under Development"

• Brand new menu, fully built out: Claim System, Completion System, Staff Rating, Tiers, and more

• Beginner friendly, same setup flow as the rest of /tickets

Claim System

• Staff can claim a ticket before responding

• Multi-claim or only-one-claim mode, with bypass roles

• Auto-claim on first staff message

• Custom permissions applied once claimed

Completion System

• Mark a ticket as completed once resolved

• Custom completion message

• Choose what happens when the user confirms they're satisfied — close, delete, or nothing

• Optional owner-can-reopen-by-messaging behavior

Staff Rating

• Ask users to rate their support (1-5 stars)

• Trigger it on close or on complete

• Ratings logged to a channel of your choice

Tiers / Escalation

• Escalate a ticket to a different set of roles, channel, and category

• Configure as many tiers as you need, each with its own permissions and message

Owner Self-Action Permissions

• Choose exactly what a ticket owner can do to their own ticket — close, save transcript, mark complete, escalate, re-open

Automations

• Auto-close a ticket after a period of inactivity

• Auto-close a ticket if the owner leaves the server

• New: Auto-delete closed tickets after a set number of days — keeps old tickets from piling up forever _ _

Misc & Roles

• Auto-save transcript, DM on close (with transcript), delete-after-close, private staff thread on open

• Ping roles on new ticket, auto add/remove roles when a ticket opens or closes

• Close Permissions are now editable, same as Open Permissions

• Toggle between Buttons or a Select Menu for ticket components

Transcript Overhaul

• Transcript viewer fully re-styled

• "Direct Link" button fixed for good — no more broken links after a while

• Message formatting (bold, italic, spoilers, code, links) now renders correctly inside transcripts

Under the Hood

• Fixed ticket-opened logs landing in the wrong channel

• Fixed the escalate/tiers button crashing when clicked

• Categories are no longer limited to Discord's 50-channel cap — the bot now expands automatically

This is a Beta Feature, reporting any malfunction via /report will allow you to rank in Bug Hunter Roles