Hey everyone 👋 Over the past few weeks Tickets grew into its biggest chapter yet — so here's the proper introduction to Version 3. It turns Tickets from "a ticket bot with a dashboard" into a full support platform.

The big ones: Applications · Connect-your-AI setup · a full Audit log · a Ratings view · an anti-spam trap with web Ban appeals · Outgoing webhooks · Automations · roles from a form answer · five new staff commands · German & Italian (8 languages) · and a revamped, reliability-tracking status page — plus dozens of fixes across the bot, dashboard and transcripts.

🚀 Get set up in minutes

• Guided setup (Free) — run /quicksetup to create your staff roles, a log channel and your first panel in one go, then fine-tune everything in a steerable flow.

• Connect your AI (Free) — add an assistant like ChatGPT, Claude or Gemini, log in with Discord, and just ask it to build your panels and teams. No token, no install.

• A welcome when you add the bot (Free) — whoever invites Tickets gets a friendly setup DM, and you can open a ticket straight from the welcome message.

🎫 Smarter tickets & panels

• Applications (Free) — a panel type that collects an application form instead of a ticket: set eligibility (account age, time in server, required/blocked roles), reviewer roles and a log channel, then approve or deny from Discord or the dashboard — with automatic role granting.

• Multi-question forms + roles from an answer — build richer intake forms, including dropdowns that grant roles based on the chosen answer (Premium).

🧑‍💼 Run your team

• Five new staff commands (Free) — /switchpanel re-triages a ticket, /closerequest asks the opener to approve closing (Accept/Deny), /purge bulk-closes quiet tickets with a preview, /rename renames a ticket, /transfer hands a claimed ticket to another staff member.

• A Ratings view (Premium) — your satisfaction score, response rate, a per-staff leaderboard, the trend over time, and every written comment members left.

• Response-time targets (SLA) (Premium) — set first-response and resolution targets, with optional support-hours so the clock only runs when you're open.

• Automations (Premium) — simple flows that run on their own: when a member joins or gains/loses a role, automatically give/remove roles, DM them, or post a message.

🛡️ Safety & moderation

• Anti-spam trap — pick a hidden bait channel; any non-exempt account that posts there is auto-caught. Wiping spam is free; premium servers can timeout, kick or ban the spammer, with a one-click button to grant the bot just that permission.

• Ban appeals (Free to submit & review) — a banned member gets a link to a web appeal form; your staff review appeals in the dashboard and approve to unban. Attach your own saved Form to the appeal (Premium).

🔍 Transparency & insight

• Audit log (Free — 7 days; Premium — full history) — a complete record of tickets, panels, forms, FAQ and settings changes, with filters, search and CSV export.

• A status page you can trust — status.tickets.tools now shows a live response-time trend per service and a 90-day uptime history with an overall uptime %, auto-refreshing while you watch.

• Broken-channel alerts — the bot warns you if it loses access to a ticket or transcript channel, naming the exact permission and channel to fix.

🔌 Data & integrations

• Outgoing webhooks (Premium) — register your own HTTPS endpoint and get a signed notification the instant a ticket is opened, closed or claimed.

• Own your transcripts (Free) — download a single transcript or all at once, and schedule a transcript for deletion with a 24-hour safety window you can cancel anytime.

🌍 Now in 8 languages

Added German and Italian — the dashboard, the bot's replies, our website and the docs all speak them. Pick yours from the switcher, or set the bot's reply language with /language.

🔧 Polish everywhere

A reorganised Settings hub with search across every page, an unsaved-changes guard, a roomier web reply composer, cleaner team/panel deletes, friendlier cooldown and permission messages — and dozens of smaller fixes across the bot, dashboard and transcripts.

Thanks for being part of Tickets 💜 — and for every vote and review, they genuinely help more communities discover the bot.

🔗 Explore everything at : ****https://tickets.tools If Tickets has helped your server, a review right here on top.gg means the world.