Hey everyone, the latest Tickets release gives you more control over your support setup and makes the dashboard easier and more reliable to use. Here's what shipped in v3.31.

Richer panels, more control

Panel embeds (Free: 1, Premium: up to 5) — lay a long panel message out as several blocks, each with its own title, description and colour.

Ticket opener permissions (Free) — in channel tickets, block the member who opened it from sending attachments, adding reactions, sending voice messages or using slash commands.

A staff alert channel per panel — send the new-ticket alert for a panel to its own channel instead of the server-wide one.

Stay on top of things

Notification center — important events, setup reminders and Premium alerts in one place, right in the dashboard.

Rename staff teams — no need to recreate a team just to change its name.

Steam account linking

Link your Steam account (Free for members) — and on Premium servers your staff can see it in the ticket, in an embed when the ticket opens, and on a dedicated page to look someone up.

Dashboard polish

Rebuilt Overview and Insights — layouts are easier to customise and stay exactly where you put them.

Cleaner server list — one searchable grid of your servers, with a filter for ready or needs-setup.

Multi-panel publishing — shows progress, keeps errors visible and lets you retry straight away.

We also fixed a few permission and onboarding edge cases, including dashboard access for staff and multi-panels not being recognised as published.

Thanks for being part of Tickets — full notes are on tickets.tools/changelog, and every vote and review genuinely helps more communities find the bot. We're working on Roblox account linking next.

https://www.tickets.tools