TicketsX

A complete support ticket system for Discord. The whole core is free — no seat limits, no panel caps, nothing essential behind a paywall.

New here? Run /help — it walks you through everything.

Free, forever

• Unlimited panels and tickets. As many intake points as your server needs.
• Intake forms and dropdowns before a ticket opens, so staff start with context instead of "hello?"
• Claims and transfers. /claim tells the whole team who owns a ticket; /transfer hands it over cleanly.
• Role-aware staff teams, with permission checks on every single command.
• Encrypted transcripts, searchable, with archive channels. No message cap.
• Saved replies through /tag, with autocomplete.
• Tags, auto-close rules and full audit logging.
• A real web dashboard — live ticket view and response-time tracking.
• Thread tickets or channel tickets. Your call, per panel.

Setup takes about five minutes

1. Add TicketsX to your server
2. Sign in at ticketsx.xyz with Discord
3. Build a panel and drop it in a channel

Every command works standalone too, if you'd rather never open a dashboard.

Commands

Command	What it does
/help	Start here
/claim · /unclaim	Take or release ownership of a ticket
/transfer	Hand a ticket to someone else
/add	Pull a user or role into the ticket
/close	Close now, or on a timer, with a reason
/closerequest	Ask the opener to confirm, with Accept/Deny buttons
/tag	Send a saved reply, with autocomplete
/rename · /merge · /switchpanel	Housekeeping on an open ticket
/summarize	AI summary of the conversation (Premium)

Every command respects your staff teams and panel permissions.

Premium — $5 per server, per month

One flat price. No per-seat charges, no usage billing, cancel any time.

• REST API with scoped tokens and transcript export
• AI summaries, credits included
• Deep search across your archived transcripts
• Analytics, including per-staff performance
• Whitelabel bot and a custom transcript domain
• GDPR and CCPA export and erase tools

Support

Questions, bugs and feature requests all go to the support server. We read every one.