Beacon

Beacon is the support and tickets bot in the Ascent Pantheon — built for communities that treat support as a real channel, not a chat dump.

What it does

• Persistent dropdown ticket panels — one click opens a private, scoped ticket channel
• Full lifecycle controls — Claim button for staff, Close button for opener or staff, /ticket add|remove to bring others in
• Inline transcripts — every message saved to the database, no disk files, auto-posted to a transcript channel on close
• AI-powered self-support (with Vanguard) — Beacon offers a draft answer to the opener's first message before a human even sees it
• Automatic triage — priority detection (low / normal / high / urgent) and a one-line summary on every new ticket
• Canned responses — staff deploy templated replies via /reply <name>
• CSAT surveys — 1–5 star ratings with optional comments after every ticket close, rate-limited per user, with per-staff leaderboards and stats

Routing & forms

• Smart routing matches tickets to the most appropriate handler based on category and availability
• Custom intake questions per ticket type (forms)
• Specialized report ticket type for user-on-user reports
• Escalation workflows with configurable triggers
• Configurable support roles, transcript channel, and ticket category — set once from the dashboard

Why Beacon is different

• Real transcript storage — full message history is queryable, not lost in a flat HTML file
• Configured from a real web dashboard at ascents.gg — staff manage canned replies, forms, and routing in a UI
• Pairs with Sentinel (security & moderation) and Vanguard (AI & engagement) — Beacon's AI suggestions ride on Vanguard's LLM/RAG when both are installed
• Free tier covers the core ticket system; AI suggestions and CSAT analytics unlock on Pro

Get started

1. Invite Beacon with the button above
2. Open ascents.gg/dashboard
3. Quick Setup creates the Tickets category, support role, transcript channel, and a starter ticket panel in under a minute

Add the rest of the Pantheon → · Pricing → · Support Server →