A complete Discord ticket system in 60 seconds — free, forever. Support tickets, applications, transcripts & a powerful web dashboard.
Generous by default · Clean by design
Discord support, without the clutter.
Tickets gives your community a modern, thread-based support system — beautiful panels, staff teams, transcripts and a full web dashboard. 10 panels and unlimited tickets, free forever. Live on your server in 60 seconds with one command.
10Panels — free forever
∞Tickets — no caps
60sOne-command setup
0Channel clutter
No basics behind a paywall
The essentials are free. All of them.
Plenty of ticket bots charge for panels, staff teams or transcripts — then flood your server with a channel for every ticket. Tickets does the opposite. Here's the complete free tier, no trial and no ceiling.
- 10 ticket panels — customizable buttons and workflows
- Unlimited tickets — no monthly caps, ever
- Thread-based tickets — zero channel clutter
- Pre-ticket forms — ask up to 5 questions before a ticket opens
- Staff teams — route the right panel to the right people
- Ticket claiming — staff see who's handling what
- Member management — add or remove people mid-ticket
- Panel access control — allow or deny by role
- Full transcripts — web-viewable, kept 30 days free
- Application workflows — dedicated request panels
- Anti-spam trap — a hidden bait channel catches and logs spam bots automatically
- Ban appeals — banned members appeal from a web form; review and unban from the dashboard
- Member blacklist — block troublemakers from opening tickets at all
- Audit log — filter, search and export the last 7 days to CSV
- Complete web dashboard — panels, teams, settings, live tickets
- 8 languages — for your members and your staff
Built around Discord Threads
No wall of ticket channels.
Your support system should not turn your server into an endless list of temporary channels.
Keep your server clean
Tickets uses Discord Threads to keep every support conversation organized and out of the way. Your community stays readable, your staff get tidy conversations, and your members get a familiar Discord experience — no clutter to clean up later.
60-second setup
One command. You're live.
Getting started should not take an hour of configuration.
01
Add Tickets
Invite the bot and grant the required permissions.
02
Run /quicksetup
One shot, sensible defaults — a support category, a panel and staff roles, live instantly.
03
Start supporting
Members open tickets; staff handle them immediately.
04
Grow
Add panels, teams and workflows from the dashboard as you scale.
Panels & workflows
Build the support flows you actually need.
Different requests deserve different workflows. Create dedicated panels for the kinds of support your community really receives.
Technical Support
Send technical questions straight to the people who can solve them.
Applications
Handle staff and partner applications through a dedicated review flow.
Partnerships
Keep partnership requests separate from everyday support.
Reports
Give your moderation team a controlled, private reporting workflow.
Web dashboard
A real second front-end for your team.
Discord is where your community talks. The Tickets dashboard is where you run the system behind it — desktop and mobile.
Manage everything from the web
- Configure ticket panels and workflows
- Manage staff teams and access
- Review active tickets and history
- Access and download transcripts
- Review your server's audit log
Optional upgrade
Premium Understand your support — not just count it.
Premium unlocks a full analytics view of how your operation is actually performing.
First-response times
See how quickly your team gets back to members.
Resolution times
Track how long requests take to close out.
Panel & ticket breakdowns
Understand demand and how it shifts over time.
Staff performance
Get a clear view of each team member's workload and satisfaction ratings.
Optional upgrade
Every essential is free. Premium adds the power.
Nothing you need to run support is paywalled. Premium is for the largest communities that want more automation, customization and visibility.
Premium
Unlimited panels
Go beyond the free 10 with no limit at all.
Premium
Multi-panels
Group several panels into one clean support message.
Premium
Multi-step forms
Ask up to 25 questions across several steps, not just 5.
Premium
Live ticket view
Read tickets in real time and reply straight from the dashboard.
Premium
Advanced Insights
Trends over time, per-staff performance and satisfaction ratings.
Premium
Automation & SLA
Auto-close stalled tickets, response-time targets, and keep long threads alive past Discord's 7-day auto-archive.
Premium
Priority levels & branding
Low→Urgent priorities, custom colours and your own footer.
Premium
Role automation
Grant a role on claim or from a form answer, plus signed outgoing webhooks.
Premium
Unlimited everything else
Saved forms, panel templates, a custom ban-appeal form and full audit-log history.
Plus lifetime transcripts — premium keeps your ticket history forever.
Slash commands
Built around the way support actually works.
Every command is designed for staff under pressure — Discord's autocomplete does the remembering. Start with /quicksetup; the full reference is on the Commands tab above.
/quicksetupInstant setup — a full system in 60 seconds, sensible defaults.
/guided-setupPrefer a step-by-step wizard? Build it on the dashboard instead.
/panelsJump straight to your most active panels on the dashboard.
/claimClaim the current ticket.
/closeClose and deliver the transcript.
/add · /remove-userManage who's in a ticket.
/prioritySet Low→Urgent.Premium
/faqPost a saved answer instantly.Premium
/languageSwitch the bot's reply language.
Built for international communities
Speaks your community's language.
Both staff-facing and member-facing messages translate to each server's chosen language.
English · Français · Español · Deutsch · Italiano · Polski · Русский · 中文
More localization keeps landing over time.
FAQ
The questions people actually ask.
Is Tickets free?
Yes. The free plan includes 10 panels, unlimited tickets, staff teams, ticket claiming, application workflows, transcripts, anti-spam and ban-appeal tools, an audit log, a full web dashboard and 8 languages. Premium only adds power-user extras like unlimited panels, automation and advanced insights.
Which Discord ticket bot doesn't create a channel for every ticket?
Tickets. It's built around Discord Threads, so support conversations stay organized without turning your server into a wall of channels.
What's the easiest ticket bot to set up?
Run /quicksetup and a complete ticket system — panel, staff roles and logging — is live in about 60 seconds. No code, no JSON.
Are transcripts saved?
Yes. Every ticket generates a transcript on close, viewable and downloadable on the web. Free keeps them 30 days; premium keeps them for life.
Can non-admins handle tickets?
Yes. Assign staff teams to panels so the right people handle the right requests — no server-admin rights required.
Can I manage everything from a website?
Yes. The web dashboard configures panels, teams, settings and workflows, and shows your active tickets, transcripts and audit log.
Ready when you are.
Add Tickets, run /quicksetup, and give your members a clean way to ask for help — with a workspace your staff will actually enjoy using.
Tickets — Discord support, without the clutter.
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