Panels and categories
Build branded ticket panels, organize request types, choose custom
emojis, and route each category to the right Discord staff roles.
Concierge Support Server
Discord ticketing and support
A composed helpdesk for every community
Discord tickets, handled beautifully.
Create polished panels, collect the right details, route requests to
the right staff, and keep a complete record of every conversation.
Add Alfred when you want useful answers from your own knowledge
base.
Free to start
Unlimited tickets
No card required
Message #ticket-1047-helena
Complete ticket operations
One support system from open to close.
Concierge is a complete Discord ticket and support system for
communities that want organized, reliable assistance. Configure
panels, categories, intake forms, applications, staff roles, routing
rules, naming patterns, transcripts, and reusable templates from a
polished web dashboard.
Staff can claim, escalate, reopen, archive, or close tickets while
keeping a clear record of every conversation. Server managers can
review ticket history, member feedback, support activity, and useful
analytics without turning Discord commands into a settings maze.
Forms and applications
Collect useful ticket details before opening a channel, or run staff
applications, role requests, and other reviewable workflows.
Staff ownership
Give every request a clear owner with claiming, staff permissions,
role routing, ticket bans, escalation, and configurable support
workflows.
Readable transcripts
Preserve messages, timestamps, markdown, attachments, staff actions,
and Alfred replies in branded HTML transcripts with structured
exports.
A proper dashboard
Configure support, inspect ticket history, review applications and
feedback, monitor Alfred usage, and understand team activity from
the web.
Automation when useful
Add inactivity warnings, automatic closure, custom commands,
reusable templates, live ticket controls, and other tools as your
support operation grows.
I found the approved refund policy and used the details from this
ticket. If you want someone to process the request, I can notify the
support team now.
Context: knowledge base, ticket messages, intake
answers
Human handoff available
Alfred, your optional first responder
Useful answers before staff are interrupted.
Alfred answers from the knowledge approved by your server, follows
the conversation, and understands submitted intake answers. When a
person is needed, Concierge performs a real handoff and notifies the
configured staff team.
Grounded in your server. Alfred uses your
knowledge base and the current ticket context.
A clear human path. Members can request staff,
and staff claims pause proactive replies.
Entirely optional. Disable Alfred and keep the
complete panel, form, routing, and transcript system.
The Concierge dashboard
Configure support without living in commands.
Build the workflow in the dashboard, then let your team use focused
Discord actions when a member needs help.
Simple plans for servers of every size
Start free. Add more capacity when it earns its place.
Every plan includes unlimited support tickets, Alfred, human escalation,
a custom knowledge base, staff roles, categories, forms, claiming,
transcripts, and ticket history.
Free
NO CARD
$0
forever
The complete ticketing foundation for a growing community.
- 100,000 Alfred tokens daily, about 50 typical responses
- Up to 10 ticket panels
- 5 questions per form
- 30 day transcript retention
- Ticket history and staff claiming
Elite
MOST POPULAR
$9.99
per server, monthly
More control, automation, and Alfred capacity for active teams.
- 800,000 Alfred tokens daily, about 400 typical responses
- Unlimited panels and 25 templates
- 100 questions per form
- Live tickets, auto-close, and ratings
- 50 custom commands and 365 day transcripts
Premier
HIGHEST LIMITS
$19.99
per server, monthly
Maximum Alfred capacity for busy support operations.
- 2,000,000 Alfred tokens daily, about 1,000 typical responses
- Every Elite ticketing capability
- Unlimited panels and advanced forms
- Live controls, automation, and ratings
- Premier support priority
Annual billing is also available. Response estimates assume about 2,000
combined input and output tokens. Actual usage varies by context and
answer length.
Commands for the moment help is needed
Configuration lives in the dashboard. Actions stay close at hand.
/ticket open
Open a ticket from an available category.
/ticket claim
Take ownership and clearly update the ticket state.
/ticket escalate
Bring the configured staff team into a request.
/ticket close
Close the request and preserve its transcript.
/apply
Browse and complete open server applications.
/alfred ask
Ask a question from the server knowledge base.
/ticketban
Restrict repeated ticket abuse with staff permission checks.
/help
Open the Concierge documentation.
Documentation that respects your time
Build your workflow with clear, focused guides.
A better support desk begins here
Give every request a clear path forward.
Install Concierge, build your first panel, and give members a calm place
to ask for help.
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