From a DM to a forum post

A member messages the bot. SupportMail opens a post in your forum. Replies go back to the member's DMs.

Tickets without the channels

Same server, three open tickets.

Configure it in the dashboard

Everything below is a dashboard setting, not a command to memorize.

• Ticket categories

  Up to 10, each with its own emoji, pings and a form of up to five questions. They stay in sync with your forum tags.

• Panel builder

  Build the message members click from real Discord components, and decide which mentions it is allowed to ping.

• Tags

  Save the answers you send all the time and drop them into a ticket in seconds.

• Custom messages

  Set what members see when a ticket opens and when it closes, globally or per category.

• Ticket feedback

  Ask for feedback on close: your own thank-you message and up to five questions, posted where you want them.

• Anonymity

  Staff can answer without their name attached, and members can open a ticket anonymously.

• Localized

  The bot itself is localized.

• Act on the spot

  Reports arrive in the channel you pick, with a ping. Moderators act right there, and reports can resolve themselves.

• Exemptions and blacklists

  Mark users and roles that cannot be reported, keep reporting to certain channels, and blacklist people from tickets, reports or tags.

• Report limits

  Caps per reported user, per reporter and per server, so nobody can flood the queue.

• Report DMs

  Choose what the reporter and the reported user are told on creation, on resolution and after an action.